We despatch it in 7-10 working days as this product is made on order and fully handcrafted. If you wish to cancel your order, you may write to us within 24 hours of placing the order at firstname.lastname@example.org. The payment will be returned within 5-7 days.If upon receipt of your order you find anything unsatisfactory, damaged in transit please drop us a mail. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition. Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by the customer.