SHIPPING AND RETURNS
We put in extra care and love, when we send your garment and hope you never have to return a piece. However, as computer/mobile screens vary, we cannot guarantee that your screen display of any colour will be completely accurate.
If upon receipt of your order you find anything unsatisfactory, damaged in transit please drop us a mail. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by the customer.
Please be careful while trying on items. Item should be returned in an unused condition as RIAS JAIPUR holds the right to not accept returns in case product appears to be used or damaged.
ORDER CANCELLATION
If you wish to cancel your order, write to us within 24 hours of placing the order at Orders@riasjaipur.com
REFUND
We do not offer refunds on orders due to the craftsmanship time and labour that goes into each an every product we make. Each order we receive is made for you in time which means we do not keep large stocks. Refunds are only processed based on fulfilment errors, such as incorrect shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
RETURN
What do I do if the garment does not fit me?
We would love to exchange another size for it. Please send us the piece back and let us know your measurements, drop us an email at Orders@riasjaipur.com or Whatsapp at +91 7073987770. We will accept the garment provided that the piece is not hampered, stained, damaged and is intact with all the tags and labels.
What do I do if the garment does not suit me?
If the style doesn't suit you, we can offer you a one-time redeemable store credit which would be valid for 3 months. The store credit note will be sent to you via email and message on your registered email & mobile no, provided the piece is not hampered, stained, damaged and is intact with all the tags and labels.
Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.
INTERNATIONAL SHIPPING
We have a flat shipping rate of 33 $ across the globe. For international shipments, import duty might be levied by Customs in your country, depending on your country's regulations. These will need to be borne by the customer.
Please note that the shipping charges are not inclusive of any custom or import duties and RIAS JAIPUR does not take responsibility if the packet gets held at customs or at any other point in the destination country.We do not accept returns or refunds on international shipments.
DOMESTIC SHIPPING
We offer free shipping over any amount of the bill value. Once your order is shipped please allow us 3-4 days from date of dispatch for your goods to reach the destination.
MADE TO ORDER
The customer will not be entitled to cancel or return an order for any customised or made to order item, don’t worry we are always there to resolve any size or fit issue. According to any customization, there will be additional charges levied on the piece according to the desired requirements.
Sale & special offers
Garments purchased during sale/ special offers are non-refundable and non-returnable. In case of issues related to fit we would exchange the size for the same style bought by you if it is available. Kindly reach out to order@riasjaipur.com or Whatsapp at +91 7073987770 within 24 hours of receiving the package.