SHIPPING AND RETURNS

We put in extra care and love, when we send your garment and hope you never have to return a piece.

However, as computer/mobile screens vary, we cannot guarantee that your screen display of any colour will be completely accurate.

If upon receipt of your order you find anything unsatisfactory, damaged in transit please drop us a mail. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by the customer.

Please be careful while trying on items. Item should be returned in an unused condition as RIAS JAIPUR holds the right to not accept returns in case product appears to be used or damaged.
 
We accept alterations or exchanges within 12-15 days of purchase and the payment will be returned within 5-7 days.


-What do I do if the garment does not fit me?
 We would love to exchange another size for it. Please send us the piece back and let us know your measurements, drop us an email at rias.store@gmail.com or  whatsapp at +91 7073987770 , provided the piece is not hampered, stained, damaged and is intact with all the tags and labels.

(We do not offer reverse pickups).

-What do I do if the garment does not suit me?
If the style doesn't suit you, we can offer you a one-time redeemable store credit which would be valid for 4 months. The store credit note will be send to you via email and sms on your registered email & mobile no, provided the piece is not hampered, stained, damaged and is intact with all the tags and labels.

Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.
For international shipments, import duty might be levied by Customs in your country, depending on your country's regulations. These will need to be borne by the customer.
 
Shipping within India
We offer free shipping over any amount of the bill value. Once your order is shipped please allow us 3-4 days from date of dispatch for your goods to reach the destination.

International Shipping
You will see the final shipping at the time of checkout after you provide the shipping address for your order.
Please also note that the shipping charges are not inclusive of any custom or import duties and RIAS JAIPUR does not take responsibility if the packet gets held at customs or at any other point in the destination country.
 
Order Cancellation
If you wish to cancel your order, you may write to us within 24 hours of placing the order at rias.store@gmail.com. The payment will be returned within 5-7 days.

Made to Order
The customer will not be entitled to cancel or return an order for any customized or made to order item, don’t worry we are always there to resolve any size or fit issue. Any size made above XL would be considered as a made to order pc.
 
Sale & special offers
Garments purchased during  sale/ special offers are non-refundable and non-returnable. In case of issues related to fit we would exchange the size for the same style bought by you.

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